IT services sit at the heart of almost every business acting as an enabler for your staff and your customers, and ultimately delivering value to the bottom line. It is the delivery mechanism for your business information, flowing to clients, prospective clients, and staff alike. It also allows you to protect your intellectual capital and data. Some businesses choose to do this in-house, employing their own staff and facilities to deliver services. Others choose to outsource it.
When it comes to making the decision on whether to outsource, businesses need to clearly identify the weighted importance of a number of key requirements:
- Availability
- 24/7 support
- Scalability
- Availability of power, cooling and resilient network feeds
- Service level agreements
Then they need to identify the internal costs of delivery, any constraints, and the benefits of managing the systems yourself (such as control) and weigh these against the costs and benefits of a number of outsourced solutions.
Colocation: Outsource the data center and manage the hardware, security, network, operating systems and applications yourself, delivering support whenever required, typically without an SLA. Ideal for those with an in-house technical team with a broad range of skills with the ability to support the system whenever support is required.
Shared Services: Outsource the support of the system to a third party Shared Hosting provider that will deliver services using shared firewalls, servers, networks and security. This is typically ideal for those with tight budgets that are prepared to sacrifice the benefits of a dedicated infrastructure for the delivery of a low cost system.
Dedicated Managed Hosting Services: Outsource the delivery and support of network, security, server and operating system environment, allowing your business to focus on the critical applications that deliver value to the business. This is typically for businesses that have identified a high weighted importance to the requirements bulleted above. they have constraints within their own data center in therms of security, power, and connectivity; they have a highly skilled technical team that they want to focus on application delivery and support, not on day to day support of a hardware environment. They do not want to have their own support staff on call 24/7 and they have to deliver against a tight SLA to their own clients, whether inside their own business or a paying customer.
Managed Colocation: Managed Colocation bridges the gap between colocation and dedicated managed services. This is a partial outsourcing solution which delivers the benefits of the traditional outsource model: cost savings, security and availability but also allows clients to keep ownership and control of the chosen components of their IT infrastructure. In other words, clients get complete flexibility to add whatever services they need to the basic colocation service.
BungeeCraft Technologies' 24x7 Managed Services offerings provide companies with the same high availability and performance that once required a large internal support staff. BungeeCraft provides the following Managed Services at the moment:
- Network, hardware and software performance monitoring
- Patch and update status, OS health, server, desktop, network application, remote VPN connection monitoring and management
- Device bandwidth and performance monitoring for routers, switches, and firewalls
- Security monitoring of: firewall events/alerts, virus activity, network security events, application compliance, asset monitoring
- Remote access and assistance for servers and desktop computers
- Onsite service and support for network issues and customer requests
- Quarterly or monthly reports on security, hardware, applications, incidents, and network backup.
From IT infrastructure deployment to business process engineeering, BungeeCraft Technologies and our experienced team of IT architects, engineers and consultants are able to transform your ideas to realities and your requirements into deployments. BungeeCraft is a company focused on delivering customer-centric solutions based on the integration of technology and sound business practices. BungeeCraft helps companies achieve operational, marketing, and communication convergence.
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